Program Introduction
Allison Essential Tool Program Vision:
To provide Distributors, Dealers, and all service locations the best program to purchase
quality tools to meet the service requirements of Allison Transmission Inc. products.
Allison Essential Tool Program Mission Statement:
To provide Distributors, Dealers, and all service locations with the "Best in Class"
tools they need to "fix it right the first time," with the speed and follow-up they expect, at competitive prices.
Program Advantages:
The Allison Essential Tool Program offers these advantages:
• All required and recommended Allison Transmission Inc. Special Service Tools.
• Tools specifically selected for its performance on Allison products.
• Convenient billing terms: Net30 account, Credit Card or in special cases possibly financed.
• Dedicated toll-free phone number, website, and support for all your program orders and inquiries.
• Easy-to-use online catalog.
• Administration by a proven leader in the tools industry.
Customer Service
Our commitment is to increase the level of customer service satisfaction through a total commitment to quality and value.
If you have any questions, concerns, or suggestions, please contact a customer service representative from
7:00 AM until 7:00 PM CST, Monday through Friday by using the toll-free phone number,
1-866-658-6960. or via email at allisontools@snapon.com. Our representatives will be happy to assist you in any way they can.
General Information
Catalog:
To view Special Service Tools, click "Tools Catalog" and then expand the Tools product tree.
How to Find Items:
You can navigate through your tools program catalog in several ways:
You can locate items using the item search or keyword search. You can also browse
the catalog using the category selection. All prices displayed
are current. Dealers and Distributors must be logged in to see Channel Member pricing.
How To Order
We offer two convenient ways to order, by the online catalog, and toll-free phone:
• To order by the online catalog, use the Online Catalog button on the home page to browse the catalog
and select items for purchase. The application will walk you through the checkout and payment procedures.
• To order by phone, call 1-866-658-6960.
Customer service representatives are available from 7:00 AM until 7:00 PM CST, Monday through Friday.
Price Information:
Purchasing through the program offers everyday low prices. Current pricing is listed on the product pages of the on-line catalog.
If you need pricing assistance or are unable to locate an item you believe is in the program, contact a customer service
representative at 1-866-658-6960 or via email at
allisontools@snapon.com. We will be happy to
provide you with the appropriate information.
Freight Policy:
Freight charges are added to the order and charged as a separate line item. A freight estimate may be provided upon request.
Tax Policy:
All municipal, state, and other taxes are added to the order and charged as separate line items. If you are tax
exempt as a resale location a current tax-exempt form must be submitted with your order.
International Locations:
Any location outside of the USA may place orders by calling 1-866-658-6960 or contacting via email
at allisontools@snapon.com. All amounts invoiced will be in US dollars. Shipment export/import logistics can be
arranged with a customer service representative.
Warranty:
Tools carry a one year warranty. Some diagnostic equipment has a 90 day warranty. Other products may
carry the manufacturer’s warranty. Please contact a customer service representative if you need help
with coordinating warranty information or service.
Payment Options
Bill To NET30 Account:
• Freight, installation charges, and applicable taxes, are included in the amount invoiced.
Credit Card Account:
• Freight, installation charges, and applicable taxes, are included in the amount invoiced.
Delivery, Installation and Training
Delivery, Installation and Training:
Every effort is made to ensure a timely delivery of your order. Most tool orders will ship within 48 hours.
Some material is built to order and a ship date will be quoted.
Snap-on makes an effort to ensure that, when possible, pallet shipments are delivered on trucks equipped
with hydraulic tailgates to facilitate unloading. However, unloading of
tools is your responsibility. You should ensure that a fork lift or equivalent is available at time of delivery of the tools.
UPS Next Day Air and UPS Second Day Air orders must be received by 10:00am Central for same
day shipping for product that is in stock. Please note that orders may take 24-48 hours to ship
as fulfillment may be subject to cut-off times, processing, and lead-times.
Setup and Installation:
Some tools in the program requires professional installation. Customer service
representatives will advise you of any installation needed, and they can recommend a
local installer for most of the tools in the program. Suppliers in the program
will use their factory-trained people or an independent installer that they have
trained.
Any installation outside the normal installation required for the tools (such
as moving or installing power sources, air lines, ventilation, drains, or any other
form of facility modification) is your responsibility and may not be charged to
the dealer's Balance Forward Account.
We can recommend or arrange for local installers for most of the products in this
program; please notify a customer service representative if you want help with installation.
Training:
On most major pieces of equipment, the supplier provides training at no additional
cost. The training
covers controls, safe operation of the tools, and maintenance requirements.
Some suppliers also provide specialized training. To take
advantage of this type of training, contact customer service to learn exactly what
the supplier offers, including training schedules, cost, etc.
Tool Safety
Safe tool use is everyone's business, and responsibility.
Wearing safety goggles is one of the most important things you can do, especially
when working with striking tools or power tools that rotate. The products in this
catalog are produced by a wide variety of manufacturers and they all provide good
advice on how to use their products safely. We recommend that you read and follow
all manufacturer's warnings. Protect yourself and those around you.
Do It Safely! Wear Safety Goggles.
Use the Right Tools. Use the Tool Properly.
Maintain the Tool Regularly. Do It Right!
